Avoid Failure.
Don't ignore User Adoption.
The most effective way to ensure that your Dynamics 365 implementation fails is to not plan with adoption in mind. Low rates of user adoption are the root cause of a high percentage of customer relationship management (CRM) project failures.
Low adoption occurs when your D365 users actively resist utilizing the components of the system. Amazingly, multiple industry studies claim failure rates between 47% and 63% for new CRM software implementations!
Addressing Adoption as Part of the Implementation Plan
- Involving the right people in the project
- Ensuring that end-user value is addressed in process design
- Simplifying the user experience / Eliminating unnecessary complication
- Designing an effective training program and documentation
Rather than being an afterthought, adoption planning is woven into the project fabric from the first stitch. New Dynamic’s focus on end-user adoption means that your project is much more likely to achieve its intended purpose than the average implementation effort.
