AI in Dynamics 365: Why Microsoft Copilot Works Differently and How To Get Results
Let us break down what makes Microsoft Dynamics Copilot unique and why prompting is the real key to success.
The Shift to Real-Time Journeys in Microsoft Dynamics 365 Marketing
With Microsoft Dynamics 365 Marketing officially shifting away from Outbound, Real-Time Journeys are no longer just a new feature, they are the future of campaign automation.
Talk the AI Talk: Closing the Curiosity Gap in Sales & Marketing
Marie and Jeff will explore what’s real (and what’s not) when it comes to AI for go-to-market teams. They’ll share firsthand insights about where companies really are in their AI journey, what’s holding them back, and how to move forward with confidence.
Dynamics 365 and Power Platform Introduces Updates to Enhance Functionality and User Experiences During the Microsoft Business Applications Launch Event
The future of Microsoft Dynamics 365 and Microsoft Power Platform begins now. During the Microsoft Business Applications Launch Event, they were excited to announce the official start of the 2025 Release Wave 1. This six-month rollout will introduce new and enhanced features from April to September.
Microsoft Dynamics 365 Transforms and Accelerates Sales with New AI Copilot Agents
Earlier this month, Microsoft announced two new Copilot Agents with the ambition of empowering Sales to close more deals even faster and transform business processes at the same time through AI.
How To Use App.OnStart Property for Microsoft Canvas Apps in the Power Platform
In this article, we will explore the best ways to use App.OnStart, why StartScreen is now the preferred method for handling navigation, and how to transition away from outdated practices.
Inc. Names New Dynamic, LLC to Its 2025 List of the Fastest-Growing Private Companies in the Midwest
“We could not be more thrilled to be included in this list. This recognition would not be possible without the dedication and hard work of our team and the incredible clients we get to work with.” Jeff Ney – President, New Dynamic, LLC
Enhancing Microsoft Dynamics 365 Help Desk Efficiency with an AI-Driven Copilot Chatbot
A New Dynamic client recently faced challenges with their help desk system. Users were struggling to find solutions, which lead to excessive ticket submissions. The client needed a way to empower these users with self-service options before escalating issues. Our solution was an AI-driven Copilot Chatbot that integrated with their help desk system to enhance self-service support.
How to Train Microsoft Copilot to Understand Your Sales Process Terminology
Dynamics 365 Copilot allows you to train it with a glossary of terms that you use in your workflows. Copilot has already started transforming how sales organizations operate by lending a hand in authoring emails and other built-in prompts that Microsoft has provided.