Dynamics 365 Customer Engagement
New Dynamic specializes in the planning, deployment, and adoption of robust and customized customer relationship management solutions deployed on the Microsoft Dynamics 365 platform.
Dynamics 365 Expertise
We are your GO to partner for Dynamics 365 customer engagement
Our team specializes in helping organizations scale and optimize Microsoft Dynamics 365 Customer Engagement environments as complexity grows. We approach every engagement with integrity, accountability, and a focus on delivering solutions that work reliably across systems, data, and processes.
Thought Leadership Blog
OUR 100% DEDICATION TO THE DYNAMICS 365 AND POWER PLATFORM ENABLES US TO KEEP OUR COMMUNITY INFORMED
Follow our experts as they keep you up to date on everything Dynamics 365 CE through one of our popular blog series.
Where AI and Sales Teams Work as One
Move beyond traditional CRM with AI agents that augment your sales team, accelerate decisions, and drive smarter growth
Agentic sales is transforming how B2B teams operate. By combining human expertise with autonomous AI agents, organizations can automate manual tasks, uncover deeper customer insights, and deliver hyper-personalized engagement at scale. Our expertise helps teams move from experimentation to practical AI adoption, aligning data, workflows, and governance to drive measurable sales impact.
Adoption is Key
Rather than being an afterthought, end-user adoption is woven into our project fabric from the very first stitch
The most effective way to ensure that your Dynamics 365 implementation fails is to not plan with adoption in mind. Low rates of user adoption are the root cause of a high percentage of customer relationship management project failures.
Is Your Company Due for a D365 Health Check?
We are your go-to partner for Dynamics 365 customer engagement
Our analysis assesses the issues specific to your organization’s deployment of Dynamics 365 and identifies the opportunities available to realize the desired benefits from the system.
Our Team
THE NEW DYNAMIC COMMITMENT | LISTEN. DELIVER.
New Dynamic listens to our clients’ needs, then uses our proven methodology to deliver strategic and customized business application solutions. We are relentlessly committed to our clients’ success.
What our Customers Say
“New Dynamic is phenomenal to work with, very transparent, and very organized and clear in their communications. We came in under budget and got much more than we were expecting in this initial phase.”
"New Dynamic brought ideas from different industries that helped us step back and ask, ‘What’s the smartest way to solve this—not just for now, but for the future?’ They’ve been true thought partners, bringing creativity, transparency, and a breadth of experience that really sets them apart from others."
"Our biggest wins are integration and collaboration. We’ve greatly reduced manual effort, we’re all looking at the same thing, and we’re building toward a more predictive, data-driven approach to business development."
"We knew that if we were going to scale effectively, we needed a CRM that brought sales and marketing into lockstep. The goal with Dynamics 365 wasn’t just visibility, it was alignment."
“The New Dynamic team is fantastic! Their collaborative spirit is very evident in our interactions. Additionally, they are knowledgeable and bring expertise and experience to their solutioning. Our internal team has benefited greatly by learning from New Dynamic, allowing us to improve our operational efficiency and effectiveness.”
Sub-Zero
“The pipeline management platform designed by New Dynamic has helped us streamline new business visibility for the management team and key leaders. Our internal meetings are less stressful and more productive because we can see what's coming and be more proactive when it comes to winning new business opportunities.”
J.C. Anderson, Inc.
“The investment we’ve made with New Dynamic has paid for itself multiple times already in terms of time savings and the significant sales increases we’ve seen across our various product lines. We understand our customers’ needs better, we’re tailoring our quotes more precisely, and we’re doing more cross-selling. We had the vision to make Dynamics 365 the hub for all our selling activity and New Dynamic made it happen.”
Maxi-Lift inc.
“New Dynamic simply presented as more knowledgeable, more responsive, and more credible than the other firms we looked at, including some of the biggest names in this space. They got done in weeks, what others estimated would take months. They had a better plan and offered better value all the way around.”
Cross Point Capital
“Our quotes are complicated and have
always required a series of phone calls
and emails in the past, for everything from
pricing options to credit checks, to delivery
logistics, it took too long and had too many
manual requirements. New Dynamic came
in with a process mapping and automation
plan using Dynamics 365 Sales that
matched our needs and took our average
quote times from two days to two hours,
and it’s been a gamechanger for us.”
General Equipment & Supplies
“New Dynamic was the obvious choice and the experience
of working with them far exceeded that of the other solution
providers we looked at. New Dynamic listened and
designed an application that not only exceeded our expectations
but can also grow and expand with us.”
Pate Rehabilitation
“The New Dynamic team was impressive from the beginning, asking methodical questions and learning our business. They made us feel confident we’d made the right choice and that they understood our goals and objectives”
Hodgdon co.
