AI Agents Are Redefining Dynamics 365 Customer Service
New AI Agents for Dynamics 365 now in preview: automate support, uncover insights, and reduce costs.
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Category: D365 Product Updates
Act Quicker and More Efficiently with Microsoft Dynamics 365 Customer Feedback Survey Agent
Microsoft recently introduced the Customer Feedback Survey Agent powered by Copilot Studio in the Dynamics 365 Contact Center, which is now available in preview.
Dynamics 365 and Power Platform Introduces Updates to Enhance Functionality and User Experiences During the Microsoft Business Applications Launch Event
The future of Microsoft Dynamics 365 and Microsoft Power Platform begins now. During the Microsoft Business Applications Launch Event, they were excited to announce the official start of the 2025 Release Wave 1. This six-month…
Microsoft Dynamics 365 Transforms and Accelerates Sales with New AI Copilot Agents
Earlier this month, Microsoft announced two new Copilot Agents with the ambition of empowering Sales to close more deals even faster and transform business processes at the same time through AI.
Microsoft Dynamics 365 Release Plan 2025 Wave 1
Microsoft gave us the first look at the Wave 1 Release for 2025 last week and as expected it has a lot to do with Copilot. New features point the way towards realizing a lot…
2024 Microsoft Dynamics 365 Release Wave 2 is coming! Part 3: Security, Power Pages, Power Automate, Copilot Studio and AI Builder
Highlighting the next Microsoft Dynamics 365 Release wave 2! Part 3: Security, Power Pages, Power Automate, Copilot Studio and AI Builder.
2024 Microsoft Dynamics 365 Release Wave 2 is coming! Part 2: Marketing Transformation with OneLake
Here is a look at Microsoft Dynamics 365 Release Wave 2: Introducing Microsoft OneLake for marketing!
2024 Microsoft Dynamics 365 Release Wave 2 is Coming! Part 1: Automated Copilot/AI for Sales Enhancements
Microsoft is building upon the investment in Copilot made in the 2024 release Wave 1 in significant ways to provide users with even greater insights at their fingertips.
New AI Capabilities Dominate Dynamics 365 2024 Release Wave 1
Microsoft’s 2024 release Wave 1 emphasizes significant advancements in AI-driven features with Copilot, reducing time within day-to-day business processes.