Dynamics 365 Customer Engagement Applications

Stay agile and do more with less by leveraging some or all of the solutions on the Dynamics 365 CE platform.

Dynamics 365 Customer Engagement applications can help your company drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across the entire organization.

Dynamics 365 Sales

Transform sales productivity and customer buying experiences

And nowhere is it more powerful – and often under-utilized – than when it comes to a company’s customers and prospects. Establish a competitive edge that comes from knowing more about your customers and prospects than your competition does. Maybe even more about your customers’ business and purchasing habits than they do themselves.

Today’s buyers want experiences that include frictionless transactions and interactions. Give your buyers unique experiences that build trust and empower your sellers to lead the way through the buying journey with Dynamics 365 Sales.

Enable smarter selling with contextual AI

Boost sales productivity with seamless tools

Improve coaching and performance

Enhance social engagement

Personalize customer service

Personalize Customer Experiences

Delivery connected service experiences that delight customers

Improve Case Management

Increase employee effectiveness and cross-team collaboration while delivering personalized experiences that drive customer loyalty

Resolve Customer Issues Faster

Improve first-call resolution through intelligent, unified routing that uses AI and rules to classify, prioritize, and assign customer support inquiries to the best-suited agent

Deliver Omnichannel Service

Build trust with customers by delivering seamless experiences across all channels, including conversational AI, live interaction, and self-service solutions

Dynamics 365 Customer Service

Strengthen your Customer Connections!

Dynamics 365 Customer Service will enable your organization to provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud delivering consistent, connected support across channels.

Dynamics 365 Marketing

Transform Customer Experiences

Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty.

Win Customers and Earn Loyalty Faster

Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.

Engage Customers in Real Time

Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.

Personalize Customer Experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build Seamless Experiences Through Collaboration

Use built-in features across departments to collaborate and engage across the entire customer journey.

Empower Frontline Employees

Increase first-time-fix rates and boost frontline employees’ productivity with Smart route planning and Internet of Things (IoT) integration.

Optimize Scheduling

Maximize technician utilization and minimize travel time with embedded optimization within the schedule board and predictive travel time and work duration.

Track and Manage Assets

Define attributes that characterize different assets with the ability to pinpoint asset locations, geofencing capabilities and asset health monitoring.

Dynamics 365 Field Service

Deliver Exceptional Service!

Move from reactive to proactive to predictive service using data insights and connected experiences.

What our Clients Say

Contact us today to transform sales productivity and customer buying experiences!