Discover why solution structure is critical to scaling Microsoft Dynamics 365 Customer Engagement. Learn how modular architecture, ALM, governance, dependency management, and deployment pipelines improve stability, reduce risk, and support long-term growth.
Microsoft’s new AI-assisted Excel data import feature for Dynamics 365 streamlines Dataverse mapping with intelligent field suggestions and automated matching.
Simple hacks to remove unique Business Units dependency in system views and workflow processes
Dynamics 365 Copilot allows you to train it with a glossary of terms that you use in your workflows. Copilot has already started transforming how sales organizations operate by lending a hand in authoring emails…
By Mike Springer, Senior Consultant One of the things that we often do as best practice when creating a custom model-driven app for a new Dynamics 365 customer is to “clone” one of the out-of-box…
By Mike Springer, Senior Consultant On September 1, 2023, Dynamics 365 Marketing and Dynamics 365 Customer Insights will be combined into a single product offering called Dynamics 365 Customer Insights. To provide the most value…
Since the general availability release of in-app notifications this Spring, I’ve been seeing more and more applications for this feature. However, my initial impression was that for non-developers like myself in-app notifications would require…
The enhanced experience for creating email templates is becoming generally available this month as part of the 2022 release wave 1 plan, so I thought I’d put together my thoughts on the new feature.…
We continue to see more new features in Dynamics 365 leveraging Teams integration and a new one now in preview is Swarms for Customer Service. As with any preview feature, it is not supported yet…